Outlook Associates of New England helps organizations create an environment that fosters productivity, quality of work and respect. By unlocking their human potential, organizations can play a key role in increasing employee morale and retention, and affecting company-wide achievement and success.

Outlook Associates provides corporate workshops and individual consultations that are flexible to accommodate a company's work environment and time constraints. We offer workshops and consultations in the following areas:

Anger Management for Employees
We help employees increase their awareness of how anger can affect their work performance and work environment. Participants learn the difference between aggressiveness and assertiveness, how to assess one’s anger and effective ways of reacting to anger. We examine the impact of stress and guide participants through specific stress management techniques.

Supervision of the Angry Employee
Participants gain a better understanding of how employee anger impacts the work site, and the differences between aggressiveness and assertiveness. We present intervention planning and strategies along with specific techniques on limit setting and defusing hostile employees. We also present role-plays to help participants apply the training information to the work site.

Stress Management and Burnout Prevention
This training reviews the impact of stress and burnout on our lives. Participants learn about the concepts of stress and burnout, how to identify their symptoms and learn techniques to reduce the impact of stress on their lives.

Effective Communications Skills
We examine the importance of good communication skills and specific principles of communication. Participants receive guidelines to become a more effective listener and speaker during an interaction and learn how assertiveness can enhance communications. We also provide specific diffusing techniques to use with difficult people.

Preventing Aggression in the Workplace
Employees produce both verbal and non-verbal communication that can convey aggression and intimidation, which can significantly impact productivity and morale. In this workshop, we will look at the spectrum of aggressive behaviors, from low, medium and high-risk levels. Participants will learn how to identify a wide range of negative behaviors, how they can impact their worksite, and begin to create a safe and respectful workplace. We will explore strategies that include conflict resolution and intervention on an individual and group basis.

Workplace Trauma Debriefing
Examples of workplace trauma include the death of an employee, an accident causing an employee injury, a physical fight between employees at the worksite, verbal threats and hostile behavior of employees, or a robbery. In addition, employees that face lay-offs or must cope with corporate restructurings may also feel a sense of loss due to the traumatic experience.

Employees may respond to a workplace trauma with symptoms ranging from mild irritation to disorientation and a deep feeling of anger and numbness. If these reactions are left untreated, individuals may experience serious mental health problems such as depression or seek relief through substance abuse. They may have high rates of workplace absenteeism, be more prone to making errors, or may have difficulty doing routine work tasks. Some employees refuse to return to work, quit, or seek transfer to another location.

Outlook Associates can provide a Workplace Trauma Debriefing to assist employees in their recovery. Participants are encouraged to speak about their experiences of the event, are provided with information about the common reactions to a workplace trauma, and learn about resources that can help them throughout their recovery.

For more information or to schedule an appointment, please call (781) 643-5251or e-mail Info@OutlookAssociates.com

To download a fact sheet about our corporate trainings, click the link below.

 
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